Terms and Conditions
TERMS , CONDITIONS, RETURN AND EXCHANGE POLICY OF REHOBOTH BEDDINGS NIGERIA LIMITED
There are few things to keep in mind when returning any product purchased from Rehoboth Beddings Nig. Ltd Our Return policies are hinged on the following factors, such that, if not complied with by our organization, customers have the right to return Items delivered. Otherwise, Rehoboth Bedding shall not be liable. Fabric Sampling: Ensuring Fabric is Sampled and certified good by the customer before the commencement of Job Sizing: Ensuring that prototype of Job is made into accurate sizes and well certified by customers / Client before mass production. Styles : Ensuring that the exact type, sort, as with reference to the client prototype is made and accepted by the client before mass production Delivery Time: Ensuring that all delivery date are met, all things being equal. All factors not limited to the following are met; availability of all raw materials.
The delivery date will be based on the agreed time and period suitable for both parties. Calculation of the delivery date shall start with the date of Company’s order confirmation. All delivery periods and dates are conditional based upon Company’s factory conditions at the time of order confirmation. If customer delays with its contractual obligations, the company is entitled to appropriately extend delivery periods and dates in accordance with the requirements of Company’s production sequences. Company shall not be liable for any claims for labor, indirect, or consequential damages, charges, downtime, or any other damages resulting from delay in delivery on the part of the customer.
How to Return or Exchange Your Order:
RETURNS Given the nature of the quality of our product, we do not generally offer a refund on a purchase unless it is ascertain that the problem inherent is a factory error. To be eligible for a return, The product(s) must be unused and in the same condition that you received it. The product(s) must be in the original packaging. The product(s) need to have the receipt or proof of purchase.
A Product qualifies for return/exchange if: i. Direct Contract: Customers with a direct purchase contract with RB may return for reimbursement any product purchased directly from RB; ii. It is returned to RB for processing; iii. It is a RB labeled product distributed through RB and is returned undamaged in full, unopened, sealed (damages to product in transit, and concealed damages unknown to customer at time of the shipment, will be accepted as a return); and iv. RB may accept other returns at its sole discretion with prior approval;
RETURNABLE ITEMS, NO REIMBURSEMENT:
The following may be returned, but will not be reimbursed:
2. Products damaged by negligence, water, fire, smoke or other insurable events.
Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies or use for subsequent transactions. However, complaints as a result of fabric, sizing, prototype will not be accepted for exchange or refund if: 1. Sample fabric is agree by the customer; 2. Sizing & Prototype – Customer agreed on sizing and prototype, jobs cannot be returned.